We Manage Properties is a trading name of WE MANAGE GROUP LTD, a private limited company registered in England and Wales under company number 17356212.
Registered office: 3 Westrow Gardens, Seven Kings, Ilford, Essex, IG3 9NE
Email: info@wemanageproperties.co.uk
Telephone: 07751 758706
We are a member of [THE PROPERTY OMBUDSMAN / PROPERTY REDRESS SCHEME], membership number [NUMBER].
Where we hold client money, we are a member of [CLIENT MONEY PROTECTION SCHEME], membership number [NUMBER]. Our current client-money protection certificate can be viewed [LINK TO CERTIFICATE].
Our landlord and tenant fee information is available on our [LINK TO FEES PAGE].
WE MANAGE GROUP LTD, trading as We Manage Properties, is responsible for deciding how and why your personal information is used. In data-protection law, we are normally the “controller” of that information.
This policy explains how we collect, use, share and protect personal information relating to website visitors, prospective and current landlords, tenants and applicants, guarantors, contractors, suppliers and other people who contact or work with us.
For privacy questions or to exercise your rights, contact:
Email: info@wemanageproperties.co.uk
Post: 3 Westrow Gardens, Seven Kings, Ilford, Essex, IG3 9NE
Telephone: 07751 758706
Depending on your relationship with us, we may collect:
We may occasionally need health, accessibility or other sensitive information, for example to make a reasonable adjustment or respond to an emergency. We will only use this information when necessary and where data-protection law allows us to do so.
We may receive information:
If another person gives us your details, we will provide privacy information when required by law.
We use personal information only when we have a lawful reason to do so. Our main purposes and lawful bases are:
Where we rely on legitimate interests, we consider whether our use is necessary, proportionate and consistent with what you would reasonably expect. You may object to this processing in some circumstances.
We do not make decisions with legal or similarly significant effects about you solely by automated means unless we tell you separately and the law allows us to.
Where necessary and lawful, we may share information with:
We only share what is reasonably necessary. Service providers acting for us must use information only for the agreed purpose and protect it appropriately. We do not sell personal information.
Some technology providers may store or access information outside the United Kingdom. Where this happens, we use a lawful transfer mechanism, such as UK adequacy regulations or approved contractual safeguards, and take reasonable steps to protect the information.
We retain information only for as long as it is needed for the purpose for which it was collected and to meet legal, accounting, insurance and dispute-resolution requirements. Our normal guide is:
Some records may be kept for longer where required by law or where a dispute, investigation or safeguarding issue is ongoing. We securely delete or anonymise information when it is no longer required.
We use proportionate organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Access is limited to people and providers who need the information for legitimate business purposes.
No internet or email system is completely secure. Please avoid sending sensitive documents through an insecure channel where a safer method has been provided.
Depending on the circumstances, you may have the right to:
These rights are not absolute and legal exemptions may apply. We may need to verify your identity before acting on a request. To exercise a right, email info@wemanageproperties.co.uk.
You may also complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the opportunity to address your concern first.
You can ask us to stop sending marketing at any time by using the unsubscribe option in the message or contacting info@wemanageproperties.co.uk. Opting out of marketing will not stop necessary messages about an enquiry, tenancy, property or service.
We may update this policy to reflect changes in our services, technology or legal obligations. The latest version will appear on this page with its revision date. We will draw attention to important changes where appropriate.
Cookies are small files stored on a device when a website is visited. Similar technologies may perform the same function. They can help a website operate, remember choices, understand usage and support third-party content.
We may use:
When you first visit the website, you can accept, reject or manage non-essential cookies through our cookie controls. You can change your choice at any time using [LINK OR NAME OF COOKIE SETTINGS CONTROL]. You can also remove or block cookies using your browser settings, although parts of the website may then work differently.
These terms apply when you use wemanageproperties.co.uk. By continuing to use the website, you agree to these terms. If you do not agree, please stop using the website.
The website is operated by WE MANAGE GROUP LTD, trading as We Manage Properties. Our company and contact details appear in the Regulatory Information section above.
We take reasonable care to keep website information clear and current, but it is provided for general information only. It is not legal, tax, financial, surveying or other professional advice and should not be relied upon as a substitute for advice about your circumstances.
Property descriptions, availability, rental figures, valuations, service descriptions and regulatory information may change. You should verify important information with us before acting on it.
Using the website, completing a form or requesting a consultation does not create a landlord-management agreement, agency relationship, tenancy or other service contract. Property-management and letting services begin only when the relevant parties agree and sign the required documents.
If there is a conflict between this website and a signed agreement, the signed agreement will take priority for the services it covers.
You must not:
We may restrict access where we reasonably believe the website is being misused.
Unless stated otherwise, the website and its text, branding, graphics, design and original materials belong to us or are used under licence. You may view or print reasonable extracts for personal, non-commercial use. You must not reproduce, modify, distribute or commercially exploit website material without prior written permission.
Links to third-party websites are provided for convenience. We do not control those websites and are not responsible for their content, availability, security or privacy practices. A link does not necessarily mean that we endorse the third party.
We do not guarantee that the website will always be available, uninterrupted, secure or free from errors. We may suspend, withdraw or change any part of it.
To the fullest extent permitted by law, we are not responsible for loss arising solely from reliance on general website content or from website unavailability, viruses or third-party links. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Your statutory rights are not affected.
These website terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights you have as a consumer.
We aim to provide a reliable and professional service. If something has gone wrong, please tell us so that we can investigate and try to put it right.
Send your complaint to:
Email: info@wemanageproperties.co.uk
Subject: Formal complaint
Post: 3 Westrow Gardens, Seven Kings, Ilford, Essex, IG3 9NE
Please include your name, property address, contact details, what happened, relevant dates, supporting documents and the outcome you are seeking.
We aim to acknowledge a formal complaint within three working days. A person with sufficient authority will review the complaint, relevant records and any response from staff or contractors involved.
We aim to provide a written outcome within 15 working days. If the matter is complex or more information is required, we will explain the reason for the delay and provide an updated timescale.
If you remain dissatisfied, you may request an internal review within 15 working days of our response. Please explain which parts of the outcome you dispute. Where possible, the review will be handled by someone not responsible for the original decision.
We will then issue our final written response, sometimes called a final viewpoint letter.
If we cannot resolve your complaint, or eight weeks have passed since you first complained, you may be able to refer the matter to our redress scheme:
Scheme: [THE PROPERTY OMBUDSMAN / PROPERTY REDRESS SCHEME]
Membership number: [NUMBER]
Website: [SCHEME WEBSITE]
Telephone/email: [SCHEME CONTACT DETAILS]
The scheme’s eligibility rules and referral time limits apply. Using this process does not remove any other legal rights you may have.
We keep complaint information confidential as far as reasonably possible, although it may be shared with people who need it to investigate the complaint or with our redress scheme, insurer, legal adviser or regulator.
We aim to treat clients, applicants, tenants, contractors and members of the public fairly and respectfully. We do not unlawfully discriminate because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
We aim to make our services and website reasonably accessible. If you need information in another format or require a reasonable adjustment when contacting us, attending a viewing or using our services, please contact info@wemanageproperties.co.uk or call 07751 758706.
